Industries > Retail


Ontinue ION is the Managed Extended Detection and Response (MXDR) service of choice for unified security that watches over your retail organization 24/7. Secure your IT infrastructure and retail data with Ontinue.


Securing the Supply Chain to Improve Availability

Retail has always been a dynamic industry, with an ever-changing route to market and supply chain and partner chain. During the Covid-19 pandemic, retailers worldwide experienced stress in the global supply chain, and while some companies learned a few lessons, they also realized they could do business with someone else.

Margins are one of your closely protected secrets — and seeking multiple suppliers to get a better price or better quality results in more product manufacturing churn. All of this effort to find a better deal or improve quality adds change to the process, which in turn adds stress in that environment and increases risk. The more people and companies you work with, the more there is to manage, whether they’re producing or selling product for you.

With every new vendor relationship, you must conduct due diligence, validating how a supplier protects intellectual property and commercially sensitive information. The wider the partner network, the greater that due diligence challenge becomes. And meeting just-in-time production or just-in-time delivery requirements is critical to maintaining your space in a competitive marketplace.


Challenged to Protect Data-Rich Environments

Partner Management

Helping people maintain the relationships, protect the IP, ensure governance is working properly, while telling partners what they need to know.

IoT/POS Systems

IoT and point-of-sale systems aren’t as modern or well-maintained as other systems, but still need monitoring. Can credit card data be stolen from them? Are the systems available? If POS systems are down, nobody can make a purchase.


Availability of the data systems is vigorously prized. Retailers looking to branch out into something else – a few have decided they want to get into banking.


Loyalty card fraud is specific to the retail industry, some join a third-party loyalty program. Retail holds significant amounts of PII, in addition to buyer behavior – useful for competitive advantage.


Reacting at the Speed of Retail

Given the pace of retail today and the sheer amount of data involved, automation provides retailers the ability to triage and react at a fast pace. Considering availability is a prime driver and if you can stop and contain a security incident quickly and automatically you can minimize downtime while protecting uptime. And that means protecting your revenue. 


An MXDR Service Offering 24/7 Global Protection

Ontinue ION is an MXDR service built to make Security teams faster, more proactive, and more efficient.


Ontinue ION

Our cloud-native platform combines AI-driven automation with innovative real-time collaboration to proactively reduce risk and speed MTTR.

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ION Cyber Defense Center

Our global security operation that brings together security experts, data scientists, and automation engineers to protect customers around the clock.

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Nonstop SecOps

But Ontinue ION is more than MXDR – it’s nonstop SecOps. Operationalizing security requires new, innovative capabilities that go beyond conventional MDR features. 

AI-Driven Automation

For retailers, maintaining high availability and keeping the supply chain running requires protecting their data – and in responding to an attack, speed is everything. Ontinue ION leverages AI-driven automation to accelerate security options tasks – including incident triage. In the ION Cyber Defense Center, our Data Science team measures every aspect of your operations to identify areas to automate and optimize.

Real-Time Collaboration in Microsoft Teams

Protecting your IP, as well as your customers’ data, is a 24/7 endeavor. Interact with Ontinue ION through Microsoft Teams and get immediate answers. Our Cyber Defenders respond in real time, using the collaboration tool you already have access to. So you get the information you need, when you need it.

Risk-Based, Localized Protection

We gain a deep understanding of your environment to tailor our detection and response to your organization. Your Cyber Advisor regularly assesses your environment to understand key areas of risk, basing responses on their relative impact on your organization to minimize disruption.

Specialized Microsoft Expertise

Ontinue ION is built to leverage every component of the Microsoft security and collaboration ecosystem. So we can focus on building capabilities like Adaptive Coverage and our Microsoft Sentinel Cost Optimizer – so you can experience the benefits of new capabilities in Microsoft Defender and optimize your Microsoft Sentinel spend.


Built for Microsoft

Ontinue ION is purpose-built to use an organization’s existing Microsoft security and collaboration product portfolio – including Microsoft Sentinel, the Microsoft Defender suite, and Microsoft Teams. No need to deploy additional technology.

Ontinue ION is the MXDR service of choice for Microsoft security customers that want to accelerate MTTR, proactively reduce risk, and reduce costs. ION combines a cloud-native platform, AI-driven automation, and designated security and Microsoft expertise to get faster at detection and response and prevent threats. All while optimizing your Microsoft security tools.

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