As a rapidly growing UK fintech, Glow Financial Services faced unique security challenges. To keep pace with regulatory demands and evolving cyber threats, Glow needed to rapidly scale its security operations to enterprise-level maturity. “There’s only so much any internal team can handle alone—especially when you need 24/7 coverage,” explained Marius Poskus, Vice President of Cyber Security at Glow Financial Services.
Handling sensitive personal and financial data for telecom clients and consumers required Glow to adhere strictly to FCA regulations. “We needed immediate maturity in our cybersecurity posture to handle FCA compliance and regulatory scrutiny,” Poskus noted. Additionally, Glow’s global customer base meant continuous, real-time protection was not negotiable.
Glow sought a partner that could swiftly scale their security capabilities without the significant lead time of building an internal SOC. After evaluating options, Glow chose Ontinue, primarily for its unique ability to integrate seamlessly into their lean operations. “Ontinue stood out because they didn’t just offer a solution—they offered a collaborative partnership,” Poskus stated.
Immediate Scalability and 24/7 Coverage
Ontinue ION MXDR provided Glow with immediate 24/7 threat detection, monitoring, and response capabilities, fully leveraging Glow’s existing Microsoft security investments. “We were already a Microsoft shop; Ontinue’s expertise allowed us to quickly operationalize our Sentinel SIEM, Defender EDR, and the full Microsoft security stack,” Poskus explained.
The seamless integration into Microsoft Teams provided real-time visibility and close collaboration, giving Glow’s limited security staff instant transparency into active incidents.
AI-driven Precision and Human Expertise
Ontinue’s use of AI-driven autonomous investigations was a significant advantage for Glow, enhancing accuracy and efficiency in threat detection and incident handling. “Automation is great, but combining that with human expertise to provide contextual insights was a game-changer,” said Poskus. Ontinue analysts thoroughly validate alerts before escalating, drastically improving investigation quality and reliability. “With Ontinue, we never feel overwhelmed by noise. Every alert escalated is meaningful and actionable.” In a single month Ontinue fielded 909 alerts on behalf of the Glow team, 10 of which required deeper investigation by Ontinue’s Cyber Defenders. The Ontinue team resolved all 10 of these incidents without having to escalate further to the Glow team, allowing Poskus to reinvest hours into other more strategic work.
Continuous Maturity and Compliance Alignment
Poskus emphasized the importance of continuous security maturity, a need perfectly addressed by Ontinue’s advisory model. Regular strategic meetings ensure that Glow’s cybersecurity approach continuously evolves alongside business growth. “You can’t just plug in a SOC and leave it,” Poskus highlighted. “Ontinue continuously works with us, fine-tuning detections, log archiving, and compliance needs.”
This ongoing collaboration has significantly strengthened Glow’s regulatory compliance posture, enabling them to confidently demonstrate robust security controls to FCA regulators and enterprise clients. Ontinue’s expert advisory ensures Glow continuously aligns to compliance expectations—delivering the greatest value in the shortest time and helping prove readiness with clarity and confidence. Our compliance posture improved tremendously, and it’s easy to prove our readiness,” Poskus explained.
Strategic Advantage and Operational Freedom
By partnering with Ontinue, Glow Financial swiftly achieved enterprise-grade security maturity, enabling its internal team to shift focus from day-to-day operations to more strategic business and security priorities. . The 24/7 SOC has enabled Glow to confidently expand into new territories—such as supporting operations in Australia—without concerns over time zone coverage or security gaps. “We’re no longer stuck firefighting. Ontinue has given us freedom and confidence to scale our business securely,” Poskus concluded.
